I can't say enough about Tuffy's service and sometimes it's the little things. I am handicapped so when the low tire pressure light came on its not easy for me to check. Stopped by this morning before work and 5 minutes later all the tires have been taken care of and I'm on my way! Thanks for everything you do!

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Dave S

Oct 20, 2020 – Mt Auburn, IA

I want to give a big shout out to LeLand, Jeff and Tanner and everyone at Tuffy's in Waterloon for all of the great service and help they give me. I am handicapped and have had trouble with the ramp on my van. Although this is out of their area of expertise they always do everything they can to get me going. Tanner has taken a real interest in this and gone out of his way to learn about my special needs and get me repaired. Great group of people. I would recommend them to anyone no matter what the problem!

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Dave S

Sep 18, 2020 – Mt Auburn, IA

I've been all over town within the last 6 years of owning any Vehicle.. I've even been to well known dealerships.. Nothing compares to Tuffy's services! They're all so respectful, kind and makes a paying customer feel like they matter. They always work me in whenever it is convenient for me. They do free estimates and know exactly what they're talking about! I highly recommend! Not only that but they always have coupons and discounts for Veridian or John Deere Employee's Etc.

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Mia M

Sep 09, 2020 – Waterloo, IA

The Tuffy in Waterloo was wonderful from the minute I walked in the door. The staff was so friendly and knowledgeable. I was able to drop my vehicle off for an oil change and then they text me when it was done. They even offered a shuttle to work so I wouldnt have to wait around. I would highly recommend Tuffy. The price of the oil change was great one of the lowest I have seen. I will be back again for future oil changes and any other work I need done on my vehicle. Thank you Tuffy!

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Andrea Albus

Jul 31, 2020 – Waterloo, IA

I have been using Tuffy's for all my auto needs for years now. their knowledgeable staff and customer services make's them a stand out auto center. Have never had any issues that kept me from coming back time and time again. Tuffy's buck's are a plus and rescue and roadside assistance. the last repair thank you leland Burch sales and tech and Lucas Zearing tech.

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terry d

Jun 28, 2020 – Waterloo, IA

I have been to Tuffy's twice now. Lee helped me and he was extremely polite and friendly. The customer service was outstanding. He left my keys in the car and parked it out front. He was able to work me in the same day I called for an oil change.

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Laura J

Jun 27, 2020 – Vinton, IA

Thanks Leland and everyone at Tuffys for your help on my vehicle you did a great job.

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Todd R

May 10, 2020 – Waterloo , IA

Every time I have came into tuffys off of ansborough they have been very respectful and up front. I have taken my car originally to another car place and they always tried selling me different jobs when I would go in for a simple oil change. I finally got fed up and started having actual issues with my car so I took it to tuffys along with my list of the things this previous car place said was wrong with my car. They fixed everything fast and reasonable and even inspected my car and I found out they were just trying to make money the whole time. Needless to say I am going to keep coming back to Tuffys for their honesty and good customer service. Not to mention some of the prices

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Becci K

Jan 22, 2020 – Waterloo, IA

Love the staff, especially the guy at the front desk (sorry I can't remember your name). Always friendly no BS service. The only place I take my car.

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Zach F

Dec 06, 2019 – Waterloo, IA

Would give them more than 5 stars if I could. There customer service is exceptional. Even gave me a loaner till I could get my vehicle back. Check them out next time you needs repairs you won't be dissapointed

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Jan Heffron

Jul 19, 2019 – Waterloo, IA

I am so pleased with excellent service I received from Tuffys! Everyone was so kind and helpful! Explained everything that needed to be done. When it was going to take all day they made sure I had a vehicle to use! I would recommend them highly! Thanks everyone!

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Colleen B

May 31, 2019 – Waterloo, IA

This is my second time having the Waterloo location work on my car! I was a few minutes late for my appointment, I was still greeted by Ann with a smile ! Much better than I could say for the place that put tires on for me prior to arriving at Tuffys! My estimated time to have my repair done was an hour and. Angled to two hours! They had my car in and out in a hour! The best part is my car drives the best it has since I bought it! Thank you for getting me back on the road so quickly! I drive over an hour to have this location work on my vehicle! Its worth my time to make sure my car is performing well!

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Denise R

Oct 12, 2018 – Webster City, IA

Matt & David went above and beyond to fix my A/C. There were many problems that had me return multiple times. They always took care of me, were very apologetic and after finding out the problem my A/C hasnt blown this cold in a long time! Will recommend to everyone and definitely return. Great customer service!!!

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Joe B

Jul 26, 2018 – Cedar Falls, IA

I had my wife's 2009 Forester taken into a few shops and they all estimated $4000 plus to fix it all, which almost made me decide to forget about it and start looking for a new car. When I finally remembered Tuffy, I took it to them and they estimated a little over $3000 and it is already half fixed. I'll never take either of my cars anywhere else other than Tuffy on Ansborough, Waterloo! I appreciate the service and the awesome staff who helped us!

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Umaru B

Jun 05, 2018 – Waterloo, IA

My wife and I had the misfortune of having car issues as we traveled from Des Moines, Iowa to Central WI on Saturday 6/17/17. We were not able to find any shops that were either open or able to help us. I somehow managed to run across the Tuffy web site. I called and talked with Russ. the assistant manager. He was very helpful on the phone. As we got to the Waterloo shop around 3pm ( they closed at 4 pm) we were met by Russ and the crew , They were all very helpful took great care with our car. Within 1 hour they had found the issue with our car and repaired it. The repair cost was very reasonable. Russ explained to us about the warranty on their work. We are very grateful to Russ and his crew and would most defiantly have service work done at Tuffy's again. Dan and Cindy

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Dan M

Jun 19, 2017 – Waterloo, IA

My wife and I had the misfortune of having car issues as we traveled from Des Moines, Iowa to Central WI on Saturday 6/17/17. We were not able to find any shops that were either open or able to help us. I somehow managed to run across the Tuffy web site. I called and talked with Russ. the assistant manager. He was very helpful on the phone. As we got to the Waterloo shop around 3pm ( they closed at 4 pm) we were met by Russ and the crew , They were all very helpful took great care with our car. Within 1 hour they had found the issue with our car and repaired it. The repair cost was very reasonable. Russ explained to us about the warranty on their work. We are very grateful to Russ and his crew and would most defiantly have service work done at Tuffy's again. Dan and Cindy

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Dan M

Jun 19, 2017 – Waterloo, IA

I have been going to Tuffy,s for a year now for regular maintenance,and I am always satisfied. Staff is very knowledgeable and always pleasant.

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Robert L

Apr 04, 2017 – Waterloo, IA

I received an on the spot evaluation for a badly knocking motor. The mechanic repaired my car within minutes. I won't go anywhere else for service. I've been a customer for over ten years.

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TangalaTangalat saffold

Nov 08, 2016 – waterloo, IA

Recently I was traveling and experienced car trouble. Being from out of town I had my car towed to Tuffy auto for it to be looked at. I met Matt and Ann. They were both wonderful. It was a weekend and they were very busy but they were able to get my car in and found out what I needed that day. They wouldn't be able to get the part until later in the week but Josh who was also amazing was able to arrange for me to have a loaner car until the repairs were done. All in all they turned a potential disaster into the most positive situation that it could be. Great people and great service. Thank you Matt, Ann, and Josh for everything!

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Nikki W

Jun 20, 2016 – Dubuque, IA

To Whom It May Concern, We are holding a benefit at the end of this month for Michelle Newman. Shes 37 years old and has been battling breast cancer since October 2015. She is currently going through chemotherapy treatment and is scheduled to have a double mastectomy next month. Michelle is a wife and the mother of two boys. She enjoys being with family, kickboxing, kayaking, camping, and participating in 5Ks. The benefit will be held Saturday, April 30th at Loftys Lounge in Evansdale, Iowa. We would love if you could donate a gift certificate or other item for our raffle and silent auction. We live in a great community that comes together to support those in their time of need. Thank you in advance for your consideration. To make a donation or if you have any questions, please call Kathy Wagner (319) 504-4944 or mail a donation to Newman Benefit, 504 Hartman Ave. Waterloo, IA 50701. Kind Regards, The Michelle Newman Family

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Kathy Wagner W

Apr 07, 2016 – Waterloo, IA

Josh and his team have kept my car/s in working order for years. I am blessed to have an amazing team I can trust to take care of my car.

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Tracey F

Dec 15, 2015 – Brandon, IA

Josh and his team have taken care of our two cars for years. They do a great job at a fair price and are very good at working with our schedule. I recommend them to anyone!

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Randy K

Mar 05, 2014 – Waterloo, IA

"They did a superb job fixing my car. I haven't had a problem since! When I pulled into the parking lot, you would have thought these guys were my pit crew. In just minutes, all of my fears were put to rest."

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Sandy R

Apr 04, 2013 – Waterloo, IA